14455 N. Hayden Rd.
Scottsdale, AZ 85260
Kenneth E. Spress
address and phone number omitted for privacy
Re: Go Daddy Account Number xxxxx
I am writing this letter to praise and complain in a formal matter about Go Daddy Customer Service. I am proud to be a Go Daddy Customer as I have been since 2010. I started when the company had free hosting and it helped me to start to learn and develop web sites as I had been out of college for 10 years.
In 1994 when Bob Parsons sold Intuit we had to write an essay in High School of how would that affect the financial sector. It has done a great job for those in the financial sector. I furthermore took a business course in college as part of a computer science major, in that course we talked about the impact that Bob Parsons would have as he founded Go Daddy and then in 2000 when it became an ICANN accredited registrar. I had already had an excellent foundation of what I expected from Go Daddy as a company.
In 2010 I had decided to give Go Daddy a try for web hosting and domain registration. At first it was a very good experience and I felt comfortable. I then in turn bought more domains through the time up to and including my recent domain purchase of cheaprandomdomain.com. That sadly is where it has ended. As a hosting customer whenever I had a problem the common answer was “We are not allowed to do that for legality reasons” I have learned that the 5 star rating I had as an admirer of Bob Parsons and his vision is not carried out with the customer service representatives of his company. I have endured a tremendous amount of abuse from agents that has put me in a very defensive position. As a veteran of the military I have high standards of respect that people should give, thus why I have remained a loyal customer of Go Daddy domain registration.
I recently made a phone call, which was not recorded or even logged by the agent who took my call. It was about 7 to 10 days ago from the writing of this letter, I had asked if I could have an extension on the registration of my domain, and that I would be able to renew it on the 4th of November 2016, I was told “Not a problem, and we will not change your domain entries” I said thank you and have a nice day. This morning at around 7am PST the domain of readaboutmycube.com went down and I found out I was lied to. I had bought a domain cheaprandomdomain.com and I had asked for promotional pricing, I was told “I am an existing customer of Go Daddy”, it was also implied to me that I do not spend enough money with Go Daddy to be afforded promotional pricing. Furthermore, in a consequential phone call I was also told the same thing, at the end of the day it is my opinion that Go Daddy is all about the money and customer service can go down the tank. This is not the vision that Bob Parson had when he formed Go Daddy out of Jomax Technologies. As of this writing Go Daddy has received 981 complaints since 1997, this number probably does not represent the common person like myself, but to those who are corporate complaints about customer service.
I had a chance to visit with BBB for the greater Phoenix / Scottsdale area to look up customer complaints, the response is a cookie cutter response.
Comment from the Business We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We also appreciate your feedback about our service levels and will ensure your concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. Go Daddy strives to offer the best service levels in the industry. Thank you again for your feedback. If you have further concerns, we can be reached at BBB@GoDaddy.com. At the end of the day I still feel that Mr. Parson’s vision is not displayed the way it should be. I will conclude this complaint with the hopes that someone at a corporate level will reach out to me and help me navigate this nightmare of what I call Go Daddy level 1 customer service.
Go Daddy sent me a reply to this letter the next day and it states
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Your correspondence has been directed to Go Daddy’s Office of the CEO for review.
Your complaint and associated claim of being incorrectly advised by our agent on a previous call is something we take seriously. This led to a comprehensive review of your account and interactions. We would be happy to discuss our findings with you.
Is there a day or time this week that works best for you?
Thanks for your patience and understanding.
Office of the CEO | Go Daddy
I then today called Go Daddy Office of the CEO and brought up all my concerns and we went through all the phone calls one by one and they all had the same common theme, they are all after money, rude and obnoxious customer service is acceptable, and that they are basically the kings of the industry and that they can charge whatever they want for service. We went over agents not logging into the account and validating properly and they’re complete failure as a company to assist anyone that needs help.
John’s response was to me ” None of our agents have acted out of our protocol ” I then promptly did a domain transfer to name.com and paid $8.25 and got free who.is privacy as well
Who.is Report please go ahead and make you informed decision as I did and chose name.com for all your domain and hosting needs.